Frequently Asked Questions
- WHAT IS REQUIRED TO GET POWER CONNECTED TO MY HOME?
- CAN I APPLY FOR POWER ON THE WEBSITE?
- DO I HAVE TO PAY A DEPOSIT AND IF SO, HOW MUCH?
- WHEN WILL I HAVE POWER TO MY HOME?
- WHEN IS MY BILL DUE?
- HOW CAN I PAY MY BILL?
- DO YOU HAVE A PAYMENT PLAN THAT WILL MAKE MY BILL THE SAME AMOUNT EACH MONTH?
- HOW MUCH WILL A SECURITY LIGHT COST?
- I RECEIVED A CHECK FROM DEPA. WHY DID I RECEIVE THIS?
- WHEN WILL I RECEIVE MY DEPOSIT REFUND CHECK?
- WHEN WILL I RECEIVE MY CAPITAL CREDIT CHECK?
WHAT IS REQUIRED TO GET POWER CONNECTED TO MY HOME?
You and your spouse will need to fill out and sign a membership application and provide two forms of ID one being a picture ID. Make sure to bring in a rent receipt for rental property and a current mobile home registration certificate from your tax assessor if you are having power turned on in a mobile home that you own or are buying.Back to TopCAN I APPLY FOR POWER ON THE WEBSITE?
Our website is not set up to take orders on the computer. All new service must be taken care of in any of the Dixie EPA offices.Back to TopDO I HAVE TO PAY A DEPOSIT AND IF SO, HOW MUCH?
Back to TopEach consumer must pay a deposit for every meter they have, and it must be paid up front. It cannot be billed.
Deposit amounts are:
Home owned 50.00 Home rented 100.00 Mobile home owned or rented 100.00 Apartments rented 100.00 Camp, barn, well etc. 50.00 Service charge regular hours 15.00 + applicable taxes (after hours, holidays, weekends) 40.00 + applicable taxes Reconnect fee 30.00 (after hours, holidays, weekends) 55.00 WHEN WILL I HAVE POWER TO MY HOME?
After all the deposits and fees have been paid and all the paperwork turned in (easements, applications, etc), it takes approximately 10 working days to complete construction. Weather conditions could possibly delay this. If no line has to be constructed and only a meter has to be set, your power can be turned on the next working day and in many cases even on the same day.Back to TopWHEN IS MY BILL DUE?
Your bill is due ten days after the date of the bill. If for some reason you don’t pay your bill one month, it will show on your next months bill card as a balance forward and will have a specific date that this amount MUST be paid. This is printed on the bottom left side of your bill card, shaded in pink. Your balance forward must be paid in our office by 5:00 on that date or you will receive a delinquent notice, giving you seven days to pay your entire balance or your account will be disconnected. Please contact our office if you have further questions.Back to TopHOW CAN I PAY MY BILL?
We accept cash, checks, and money orders in any of our offices between 8:00 a.m. and 5:00 p.m., Monday through Friday (except on holidays). We also provide a night depository at each office or you can mail your payment in. Your bill may also be paid by bank draft. You will need to come into the office to fill out a bank draft form to have your account drafted. We can mail a form to you if needed.Back to TopDO YOU HAVE A PAYMENT PLAN THAT WILL MAKE MY BILL THE SAME AMOUNT EACH MONTH?
Back to TopWe offer a Budget Billing plan for those who qualify. To qualify, you must have received service at the same location for 12 months and pay your bill up to date each month
If you are interested, contact our office in December to see if you qualify and to get it set up for the following year.
HOW MUCH WILL A SECURITY LIGHT COST?
Back to TopA security light will cost 7.00 – 8.00 plus/minus the power cost adjustment each month. You will also have to sign a contract for this light. An existing security light will have a 1 month contract
A newly constructed light will have a 12 month contract.
I RECEIVED A CHECK FROM DEPA. WHY DID I RECEIVE THIS?
Back to TopMembers receive checks from DEPA for one of two reasons
1-DEPA issues refund checks to former members who have left DEPA, had their deposits applied to their final bill, and are left with a negative balance on their final bill.
2-DEPA issues Capital Credit checks once per year during November after approval by the Board of Directors. These checks represent the member’s share of a portion of previous years’ margins. Capital Credit checks are issued only in the years that the funds necessary for disbursement are available. Therefore, Capital Credit checks are not issued every year.
WHEN WILL I RECEIVE MY DEPOSIT REFUND CHECK?
Deposit refund checks are written three times a month. You will receive your refund within two weeks of your final bill.Back to TopWHEN WILL I RECEIVE MY CAPITAL CREDIT CHECK?
Capital Credit checks are written once per year during November if approved by the Board of Directors.Back to Top